Technical Support Specialist
Description
This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers. Responsibilities - Provide technical support through inbound phone calls and live chat. - Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals. - Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software. - Guide customers through installation, configuration, compatibility, and troubleshooting steps. - Identify defective products and assist with warranty or replacement processes. - Accurately document customer interactions and troubleshooting performed. - Escalate complex or unresolved issues when necessary. - Maintain strong productivity, documentation, and customer satisfaction results. Required Skills - Hands-on experience building, upgrading, or repairing desktop computers. - Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures. - Strong verbal and written communication skills. - Ability to explain technical information clearly to customers of all experience levels. - Strong troubleshooting, problem-solving, and multitasking abilities. - Ability to remain patient and professional during difficult customer interactions. - Ability to work on-site in Milpitas, California. Preferred Qualifications - Previous technical support, help desk, computer repair, or customer service experience. - Familiarity with CORSAIR hardware and software. - Experience supporting customers through phone, chat, or ticketing systems. - Experience using Oracle or similar customer service and order-management systems is a plus. CORSAIR is seeking a technically skilled and customer-focused Technical Support Agent to assist customers through inbound phone calls and live chat.