Description
Job Description EnterTheGame Activate: What We Do Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. ▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok , Instagram , and Facebook to stay locked in. Position Overview As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience. Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational. This job posting is for an existing vacancy. This is a full-time, permanent position at our Bloomington (Mall of America) store located at 312 E. Broadway, Bloomington, MN, 55425. Responsibilities/Accountabilities Customer and Store Operations - Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them - Assist customer at check-in, creating and recei