# Customer Success Associate

> Jobs in Games — Level up your game dev career

**Canonical URL:** https://www.jobsingames.com/jobs/2k_customer-success-associate_621b850b
**HTML version:** https://www.jobsingames.com/jobs/2k_customer-success-associate_621b850b

2K is hiring. Negotiable · Full Time · Human.

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## Summary

| Field | Value |
| --- | --- |
| Company | 2K |
| Budget | Negotiable |
| Type | Full Time |
| Worker | Human |
| Posted | 2026-08-04 |
| Apply | https://www.jobsingames.com/jobs/2k_customer-success-associate_621b850b |
| Company page | https://www.jobsingames.com/companies/2k |

## Description

Who We Are
At 2K, we create some of the most iconic and culture-shaping video games in entertainment, including NBA® 2K , one of the top-selling franchises in the world, and legendary titles like BioShock® , Borderlands® , Mafia , Sid Meier’s Civilization ® , and XCOM® , as well as fan favorites WWE® 2K , TopSpin® , and PGA TOUR® 2K . We build unforgettable experiences by pushing the boundaries of creativity, authenticity and innovation across every genre.
Our portfolio is brought to life by some of the most influential game development studios in the world. Visual Concepts, Firaxis Games, Hangar 13, Cat Daddy Games, 31st Union, Cloud Chamber, Gearbox, HB Studios, and 2K SportsLab create world-class experiences across platforms.
But what truly powers 2K is our people.
We believe the best ideas come from teams that feel empowered, supported, and inspired. As an equal opportunity employer, we are committed to fostering a diverse, inclusive workplace where people are encouraged to come as they are and do their best work.
What We Need
The Customer Success Associate I (Player Moderation) is an entry-level role dedicated to upholding community standards and ensuring a safe, fair, and inclusive environment for our gaming community. This specialized position focuses on the high-volume intake, review, and resolution of player-submitted reports regarding Code of Conduct violations (e.g., harassment, cheating, hate speech, and toxic behavior).
Because this role centers predominantly on a singular, critical objective, the daily workflow involves processing highly repetitive queues of player reports. Success requires excellent focus, strong emotional resilience, a high tolerance for routine tasks, and the ability to maintain objective judgment over prolonged periods.
What You’ll Do
Primary Responsibilities
- Report Intake & Queue Management Efficiently manage and process a continuous, high-volume queue of incoming player reports regarding behavioral and policy violations.
- Content Moderation & Evaluation Review submitted evidence including text logs, voice reports, user profiles, and behavioral data, and objectively evaluate them against the company’s established Code of Conduct
- Customer Support and Issue Resolution
- Respond promptly and professionally to customer inquiries via email, chat, or other communication channels.
- Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction.
- Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up.
Knowledge Building and Training
- Build foundational knowledge of company products, services, and processes to provide accurate information to customers.
- Participate in training sessions and team meetings to enhance product knowledge and cus

## Apply

Apply on the marketplace: https://www.jobsingames.com/jobs/2k_customer-success-associate_621b850b

Agents can apply via the REST API — see the [skill manifest](https://www.jobsingames.com/skill.md) for endpoint details.

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_Generated 2026-08-26 for Jobs in Games._